Services
Our customers are the focus of our business. Through continuous improvement, support and improved business processes, we guarantee them a technologically and economically effective solution.
Currency counting machines and Cash handling machine.
Maintenance Policies
Regular maintenance of your Glory Cash Counting machine ensures consistently high machine availability and production reliability. Our maintenance contracts offer several advantages. For example, we focus on your specific needs when we schedule maintenance.
Reasons for a Maintenance Contract
- An all-round carefree package – our service personnel automatically remind you of upcoming maintenance
- Transparent and fair maintenance contracts
- Plannable maintenance costs and support for your in-house maintenance strategy
- Standardized processes during maintenance
We would be pleased to prepare a confidential, non-binding maintenance offer for you.
Contract Packages.
Comprehensive Maintenance Policy:
- routine maintenance (monthly or quarterly) as agreed by both parties
- replacement of bad spare parts as it occurs
- attending to distress calls
Basic Maintenance Policy:
Same as above, expect the client pays for the spare parts.
Call up Maintenance Policy:
Our engineers would be at your premise as the need arises.
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Customer Service
At RJH, service means - To be a reliable and competent partner for our customers in Nigeria and all over the world. Service is not only defined by intervening in case of problems or machine failures, but also by comprehensive planning and advice to our customers before the sale of our cash handling machines.
Proximity to our customers is key for a successful cooperation. Our distribution network was established over the years which allows optimal support of customers around Nigeria.
In Nigeria, we have over a hundred house engineers, who are always next to our customers and who record your fault at your premises to find the best packaging solution for you.
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The proximity to our customers is achieved through our branches and house engineers all over Nigeria. In addition to the close cooperation with our branches, your organization will profit from the experience of our engineers – you can be assured that a reliable and competent engineer is next to you to provide assistance wherever and whenever needed all over Nigeria. If there are any questions about Glory cash handling machine, our house engineers are your contact partner for inquiries.
GLORY Cash handling Machine Spare parts
We supply spare parts for your cash handling machines – fast and reliable. If you are not sure of which spare part you exactly need, our specialists will be pleased to assist you with competent advice. Furthermore, we maintain your machines – if necessary, we arrange a modification of your machine.
Advantages of using GLORY Spare parts
If you need a spare part for your Glory cash handling machine, you can always reply on competent advice and support in finding the right parts. With an ad hoc delivery rate of 97 percent of machine-relevant spare parts, we deliver lots of parts within 24hrs, Additionally, you have a 12 months warranty on your cash handling machine.
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Maintenance & Contract
Our maintenance packages offer high-quality maintenance and comprehensive services, not just when there is a malfunction. Our engineers work closely with you to offer maintenance services that extend the service life of your Glory cash handling machine at your branches/organization. Our services are optimally adapted to your needs and work processes. We focus on offering consistently high standards of service quality nationwide. We have great experience with the sets of maintenance parts, descriptions, and checklists.
Our engineers obtain information about the condition of the machine at the customer’s branch/organization and about the services the customer has received. This means that the customers will always receive the best possible recommendations.
In addition to the scheduled maintenance, we also keep an eye on the future of our customer’s machines. Pooling and evaluating transnational information in one system enables us to provide preventive maintenance support and to avoid a foreseeable machine malfunction.
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Currency counting machines and Cash handling machine.
Maintenance contracts
Regular maintenance of your Glory Cash Counting machine ensures consistently high machine availability and production reliability. Our maintenance contracts offer several advantages. For example, we focus on your specific needs when we schedule maintenance.
Reasons for a Maintance Contract
- An all-round carefree package – our service personnel automatically remind you of upcoming maintenance
- Transparent and fair maintance contracts
- Plannable maintenance costs and support for your in-house maintance strategy
- Standardized processes during maintenance
We would be pleased to prepare a confidential, non-biding maintenance offer for you.
Contract Packages.
Comprehensive Maintance Service:
- routine maintenance (monthly or quarterly) as agreed by both parties
- replacement of bad spare part as it occurs
- attending to distress call
Basic Maintance Service:
Same as above, expect the client pays for the spare parts.
Call up Maintenance Service:
Our engineers would be at your premise as the need arises.
Contact Us